Reference

Access Rules Jurisdiction Notice

We run betji for eligible regions where local law permits online gaming and betting. Your access depends on where you're located and whether you meet age and residency requirements under Bangladesh law.

Account verification requiredJurisdiction-dependent accessAge and residency checksbKash wallet acceptedSupport in English
betji Access Rules Jurisdiction Notice
POLICY CONTACT

Reach Our Legal & Compliance Team

If you have questions about access eligibility, account restrictions, or how we apply these terms, our support team handles policy inquiries through the same channels you use for payment and game questions. We respond to legal queries within the same timeframe as account help requests.

Account Compliance Open the support panel in your betji account dashboard and select the legal or compliance category. Our team reviews eligibility questions, document requests and restriction appeals through this secure channel so we can verify your identity before discussing your case.
Terms Clarification Email our compliance desk if you need written clarification on access rules, prohibited jurisdictions, or how we interpret a specific clause. Include your account username and the clause reference so we can respond with context. Expect a reply within two business days.
Dispute Escalation If you believe we applied a term incorrectly or restricted your account in error, submit a formal dispute through the account support panel. Provide transaction IDs, screenshots and a summary of the issue. Our compliance team investigates and replies with a decision and reasoning.
ACCOUNT SAFEGUARDS

How We Protect Your Data & Account

We collect only the information needed to verify your identity, process payments via bKash, Nagad and Rocket, and meet regulatory record-keeping obligations. Your personal data stays encrypted and we never share it with third parties for marketing. You can request a copy of your data or ask us to close your account and delete records by contacting support.

Data Collection

We capture your name, mobile number, date of birth, bKash or Nagad account details, and IP address when you register. This information confirms you're eligible to play and lets us route payouts to the correct wallet. We also log your game history and transaction records for dispute resolution.

Cookie & Session Tracking

The site uses session cookies to keep you logged in and remember your language and lobby preferences. We also track device type and browser so we can optimize the mobile layout for Bangladesh players on Android and iOS. You can clear cookies anytime through your browser settings.

Account Security

Your password is hashed; we never store it in plain text. Two-factor authentication via SMS secures high-value withdrawals. If you notice unusual activity, change your password immediately in account settings and notify support. We freeze accounts that show signs of unauthorized access until you confirm your identity.

Data Retention & Deletion

We keep transaction and identity records for the period required by financial regulations, typically five years. After that window, records are purged unless they're part of an open dispute. To request account closure and data deletion, submit a ticket through the support panel; we process it within 30 days and confirm by email.

Common Legal & Eligibility Questions

Yes, if you're over 18 and Bangladesh law in your area permits online gaming. We verify your location and age during registration. Access depends on local regulations; we can't guarantee availability in every district or municipality within Bangladesh.

The platform checks your IP and device location. If you're in a jurisdiction where we don't operate or local law prohibits participation, you'll see a notice and won't be able to register or load funds. Existing accounts are suspended if we detect access from a blocked area.

Upload a government-issued ID and a recent utility bill or bank statement showing your address. The documents must match the name and mobile number on your betji account. We review submissions within 24 hours and notify you if we need additional proof.

Yes. Submit a data request through the support panel and we'll send a file containing your registration details, transaction history, game logs and communication records. The file arrives by secure email within seven business days, and you'll need to verify your identity first.

Open a dispute ticket through support, explain why you believe the restriction was applied incorrectly, and attach any evidence. Our compliance team reviews the case, checks system logs, and replies with a decision. If the restriction stands, we explain the reason and cite the relevant term.

We update terms when regulations shift, new payment methods launch, or we refine account policies. Changes are posted on this page with a revision date. We send an in-account notice for material updates; continued use after the notice means you accept the new version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.