Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep your wallet secure. You control your data and can request changes or deletion anytime through the support paths below.

Account & wallet dataPayment verificationContact & identity recordsDevice & session logsCookie preferences

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What This Policy Covers

betji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy describes how betji collects, stores and uses personal information when you open an account, deposit through bKash, Nagad or Rocket, place bets or contact support. We collect your name, phone number, payment identifiers and transaction records to verify your identity, process withdrawals and

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meet local compliance requirements. Device data, session logs and cookies help us keep your account secure and the lobby running smoothly. We do not sell your information to third parties. We share payment details only with the processor handling your bKash, Nagad or Rocket transaction, and
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only to complete that transfer. Retention periods follow standard practice for financial records and account history. Access to your data is limited to authorised staff who need it to operate the platform. We apply SSL encryption to protect data in transit and store account records in
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secure environments. Availability of services depends on your local law and eligible regions. If you have questions about how we handle your information, use the contact paths in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect Your Information

We built account security, payment verification and data retention around what Bangladesh players expect when they deposit via bKash, Nagad or Rocket. Every withdrawal is checked against your registered phone number and payment account to prevent fraud. Session cookies keep you logged in across the lobby without storing your password on the device. We retain transaction history for the period required by standard financial record-keeping and delete inactive accounts after extended periods of no activity.

Payment Security

We encrypt bKash, Nagad and Rocket transaction details using SSL and never store your mobile wallet PIN. Payment identifiers are sent directly to the processor over secure channels and are not visible to lobby staff or saved in plain text.

Cookie Use

We use session cookies to keep you logged in, remember your preferred language and track deposit flow so you don't lose progress if you switch tabs.

Account Access Control

Only authorised platform staff can view your account records, and access is logged for audit purposes. Support agents see your username and payment history to help with withdrawal questions, but they cannot change your password or wallet details without verification…

Data Retention & Deletion

We keep transaction records for the standard period required by financial compliance, usually several years. If you request account deletion, we remove personal identifiers but may retain anonymised transaction data for regulatory reporting. Contact support to start the deletion process.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, request changes, or ask us to delete your account information, use any of the channels below. Our support team handles data requests during business hours and routes them to the right department. Response time depends on the request type, but most inquiries are answered within a few days.

Live Chat Open the chat widget in the bottom corner of any page while logged in. Tell the agent you have a privacy or data request and they'll guide you through the steps or escalate it to the compliance team.

Email Support Send your data request to our support email with your registered phone number and account username. Include the specific action you want, whether that's access, correction or deletion of your records.

Account Settings Log in and navigate to account settings to update your phone number, email or password directly. For deeper data requests like export or deletion, contact support through chat or email with your request details.

Common Questions About Your Data

We collect your name, phone number, payment identifiers for bKash, Nagad or Rocket, and device details like IP address and browser type. This information verifies your identity, processes deposits and withdrawals, and keeps your account secure across sessions.

Yes. Contact support through live chat or email with your registered phone number and username, and request a data export. We'll send you a summary of your account information, transaction history and any stored preferences within a few business days.

We use session cookies to keep you logged in and analytics cookies to track which game categories are most popular. You can disable cookies in your browser settings, but that may log you out between sessions and prevent some lobby features from working smoothly.

We share your payment identifiers only with the processor handling your bKash, Nagad or Rocket transaction, and only to complete that deposit or withdrawal. We do not sell or give your wallet details to third-party advertisers or other platforms.

We retain transaction history for the period required by standard financial record-keeping, usually several years. This helps us resolve disputes, answer withdrawal questions and meet compliance obligations. Anonymised data may be kept longer for regulatory reporting purposes.

Contact support through live chat or email and request account deletion. We'll remove your personal identifiers within a reasonable time, though we may retain anonymised transaction data for compliance. Once deleted, you cannot recover your account or transaction history.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbetji App InfoResponsible Play Bangladesh

How We Handle Your Account Information

How We Protect Your Information

Payment Security

Cookie Use

Account Access Control

Data Retention & Deletion

Reach Us About Your Data

Common Questions About Your Data

01 What personal information does betji collect when I open an account?

02 Can I see what data betji holds about me?

03 How does betji use cookies and can I turn them off?

04 Does betji share my bKash, Nagad or Rocket payment details with anyone?

05 How long does betji keep my transaction records?

06 How do I delete my betji account and personal data?

Privacy Policy

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